Refund policy
Last Updated: October 6, 2026
Crismane is operated by HALEY CRISSMAN ET INC. We want customers to have clear and accessible information about returns, refunds, and order cancellations before making a purchase.
This Return & Refund Policy applies to purchases made through the official Crismane website.
1. Return Window
We accept eligible returns in accordance with this policy.
Customers may request a return within 30 calendar days from the date the order was delivered.
The return period begins on the actual delivery date, not the order date.
Return requests submitted after the 30-calendar-day return period may not be eligible under our standard return policy.
2. Return Conditions
Returned products should be kept in the condition in which they were received, subject to reasonable inspection.
Generally, returned products should:
- Be unused or only reasonably inspected or tried;
- Not show significant signs of use, washing, damage, or alteration;
- Include original product packaging, tags, or accessories when applicable;
- Match the product included in the original order;
- Not fall under any clearly disclosed non-returnable category.
Minor changes to packaging resulting from reasonable inspection will not automatically make a product ineligible for return.
Products that have been significantly used, damaged, altered, contaminated, or returned without important accessories may not qualify for a full refund.
3. How to Request a Return
Customers must contact us within the applicable return period at:
Email: support@crismane.com
Please include, when available:
- Order number;
- Name used for the order;
- Product name;
- Reason for the return;
- Photos of the product if it is damaged, incorrect, or has a product-related issue;
- Any other information that may help us identify the order.
We will review the request based on the order information.
Please wait for our return instructions before shipping the product back.
Products returned without prior return instructions may experience processing delays.
4. Return Address
The applicable return address will be provided according to the specific order and return circumstances.
Unless we provide written instructions confirming otherwise, customers should not send returns directly to the business address listed on this website.
If the applicable return address differs from the business address, we will provide the appropriate return address after the return has been approved.
5. Return Shipping Costs
When a customer returns a product because of a change of mind, incorrect size selection, incorrect color selection, or another reason that is not caused by a product defect or our error, the customer is generally responsible for return shipping costs unless otherwise confirmed by us in writing.
If you receive an incorrect, damaged, or materially defective product, please contact:
support@crismane.com
After reviewing the situation, we will provide an appropriate resolution based on the circumstances.
Customers should not incur additional return shipping expenses without contacting us first when the issue may have been caused by an order or product problem.
6. Incorrect or Damaged Products
If you receive a product that:
- Is visibly damaged;
- Does not match your order;
- Is the wrong product; or
- Has a material product issue that affects normal use;
please contact us as soon as reasonably possible.
Please provide:
- Order number;
- Product photos;
- Packaging photos when relevant to shipping damage;
- A description of the issue.
We will review the information and provide an appropriate resolution based on the circumstances.
7. Refund Processing
Once the returned item is received and inspected, we will notify you whether the return has been approved.
Please allow approximately 5–10 business days for the refund to be processed after the return has been approved. The time required for the refunded amount to appear in your account may also depend on your payment provider or financial institution.
Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part, such as an incorrect or defective item.
After an approved return is received, we will review the returned product.
If the return meets the requirements of this policy, the applicable refund will be processed.
Refunds are generally issued to the original payment method.
After we process a refund, the time required for the funds to appear in the customer's account may depend on the customer's bank, credit card issuer, payment provider, or other financial institution.
Therefore, the refund processing date and the date the refund appears in the customer's account may be different.
8. Partial Refunds
A full refund may not be available if:
- The product shows use beyond reasonable inspection;
- The product has been damaged by the customer;
- Important accessories are missing;
- The product cannot reasonably be returned in the condition in which it was received; or
- The returned product does not match the original order.
If applicable, we will explain the relevant issue before processing the refund.
9. Non-Returnable Products
If a product is not eligible for return because of hygiene, safety, personalization, or another legitimate reason, the applicable restriction will be clearly disclosed on the product page or before purchase.
We will not intentionally introduce a new return restriction after purchase that was not reasonably disclosed before the customer committed to the transaction.
10. Order Cancellation
If you want to cancel an order, please contact:
support@crismane.com
as soon as possible.
If the order has not entered processing or shipping, we may be able to cancel it.
If the order has already been processed or shipped, cancellation may no longer be possible. In that situation, the customer may use the return process described in this policy.
11. Policy Consistency
This policy applies to the standard return and refund process for purchases made through the official Crismane website.
Return periods, fees, conditions, and refund information displayed on product pages, checkout pages, Merchant Center, or other website pages should remain consistent with this policy.
If operational changes occur, the relevant information should be updated before being presented to customers.
12. Contact Information
For return or refund questions:
HALEY CRISSMAN ET INC
Email: support@crismane.com
Address: 151 N MCKEAN ST, KITTANNING, PA 16201, USA